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It never needs an internet connection. Salesforce Administer and Maintain Service Cloud practice exam software has several mock exams, designed just like the real exam. Salesforce ADX261 Practice Exam software contains all the important questions which have a greater chance of appearing in the final exam. Lead2Passed always tries to ensure that you are provided with the most updated Administer and Maintain Service Cloud Exam Questions to pass the exam on the first attempt.

Salesforce ADX261 Exam comprises 60 multiple-choice questions that have to be completed within 105 minutes. ADX261 exam is focused on assessing the candidate's knowledge of the Service Cloud platform, including its configuration, maintenance, and administration. ADX261 exam also evaluates the candidate's understanding of the different service cloud features and best practices for implementing them. Candidates who pass the exam will receive the Salesforce Certified Service Cloud Administrator certification, which is a testament to their skills and expertise in Service Cloud administration and management.

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Salesforce is a leading provider of cloud-based customer relationship management (CRM) software solutions that help businesses of all sizes streamline their sales, marketing, and customer service operations. As a Salesforce administrator, it is essential to stay up-to-date with the latest features and functionalities of its various products to ensure the smooth running of a business's operations. One such product is Service Cloud, which provides a platform for businesses to deliver exceptional customer service experiences.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q158-Q163):

NEW QUESTION # 158
Cloud Kicks has several hundred knowledge articles that span dozens of topics and cover a wide range of products, help articles, and trouble shooting ideas. The admin at Cloud Kicks is going to organize the knowledge articles into Data Categories.
What should the admin keep in mind when organizing articles?

A. Data category hierarchy can have up to 10 levels.
B. Articles can have up to 8 data categories.
C. There can be up to 10,000 data categories.

Answer: A

NEW QUESTION # 159
Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly.
Which step should a consultant recommend completing before beginning the build phase?

A. Enablement
B. Design
C. Test

Answer: B

Explanation:
Before beginning the build phase, especially in environments where projects are numerous and resources are limited, the design phase is crucial. This phase involves planning, creating mock-ups, and defining the project's scope and requirements. It sets a clear direction and ensures that all stakeholders have a shared understanding of the project's goals and how they will be achieved, thereby streamlining the development process and reducing the need for significant changes during the build phase.

NEW QUESTION # 160
What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud instance?

A. It should be deployed with Experience Builder.
B. It should be routed via Omni-Channel,
C. It is incompatible with Einstein Bots.

Answer: B

Explanation:
When implementing Salesforce Chat functionality, it's important to integrate it with Omni-Channel for routing. This ensures that chat requests are distributed based on agent availability and workload, aligning with overall service channel management and ensuring efficient handling of customer inquiries.

NEW QUESTION # 161
Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to production.
Which two deploy solutions should a consultant to ensure skills-based routing is operational in Production?

A. Data Import Wizard
B. Data Loader
C. Mass Transfer Records
D. Change Sets

Answer: C,D

NEW QUESTION # 162
Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the
past five years must be migrated to salesforce for go-live.
Which approach should the consultant use for date migration?

A. Prepare, plan, Test, execute, validate.
B. Plan, prepare, test, execute, validate.
C. Prepare, plan, validate, execute, test
D. Plan, prepare, validate, execute, test

Answer: B

NEW QUESTION # 163
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New ADX261 Test Vce Free, ADX261 Technical Training

ADX261 Technical Training - ADX261 Preparation Store

Salesforce Administer and Maintain Service Cloud Sample Questions (Q158-Q163):

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